The MH-CoPES Framework provides a consistent approach for consumers to provide their perceptions and experiences of NSW public, adult mental health services, and for this feedback to direct service quality improvement initiatives. The Four Steps of the MH-CoPES Framework: STEP 1 – Data Collection Consumers provide their perceptions and experiences of mental health services using the appropriate MH-CoPES Questionnaire, highlighting areas of service strength and areas in need of improvement. STEP 2 – Data Analysis Consumers’ combined fixed choice answers and written comments are statistically and thematically analysed to identify areas where mental health services are performing well and areas needing improvement. STEP 3 – Reporting and Feedback Reports are produced and distributed to all stakeholders that outline identified areas where services are performing well, and areas needing improvement. STEP 4 – Action and Change Results, as presented in the MH-CoPES biannual reports, are used to produce local, Area and State Action Plans with the aim of improving the quality of mental health services. The four steps make up one complete evaluation cycle, with cycles of evaluation to occur repeatedly.