Consumer Advisory Group
Consumer Workers' Forum Project - Stage 2
Minimum and Best PracticeTraining
Code of Professional Standards
This survey aims to develop a basic understanding of:
- The educational courses that have already been undertaken by the consumer workforce;
- Areas that consumer workers would like to be educated in; and,
- Courses that should be provided to all consumer workers as a minimum during their employment.
Also included in this survey is an opportunity for people to provide their feedback on the development of a Code of Professional Standards for the NSW Mental Health Consumer Workforce.
All information provided in this survey will be of assistance in creating the framework for the consumer workforce in NSW.
Part A looks at the Minimum and Best Practice Training. Part B looks at creating a Code of Professional Standards. To assist in answering Part B you will need to have read the Code of Professional Standards for the NSW Mental Health Consumer Workforce. This can be found here.
1. Are you a:
Consumer
Consumer Worker (Paid/Volunteer)
Carer
Service Provider
Other:
If you are a Consumer Worker please answer questions 2-31.
If you are not a Consumer Worker please answer questions 7-31.
Part A: Minimum and Best Practice Training
Developing guidelines for minimum and best practice training for the consumer workforce provides a basis for all Local Health Networks to develop their own standards when employing consumer workers within their mental health services. Guidelines should be developed and based on a set of core values reflecting social justice and equity principles.
2. In your opinion, what training formats are most useful for you? (Feel free to select more than one option)
Accredited TAFE certificate
Short courses
Conferences, seminars
Day training - workshops, fact days, seminars
Training presentations (e.g. PowerPoint)
Electronic training material, including the Internet, DVDs, open learning
Hard-copy manuals, including journals, newsletters, fact sheets
Creative strategies - professional role plays, special purpose games
Self-paced learning packages
On-the-job training
Networking
Mentoring, mentoring the mentors, briefing, debriefing and re-briefing
Peer shadowing - a form of apprenticeship where a new member attends and observes the work performed by a peer before taking on the role themselves
Training modules/manuals for each function of the consumer workforce
Information in your mandatory Staff Induction
3. What other training formats do you find useful?
4. What educational and training courses have you undertaken since being employed as a consumer worker?
5. What educational and training courses would you like to take part in to improve your knowledge? (You may wish to refer back to sections 2.1 and 2.2 on pages 6-7 of the Consultation Paper found here.)
6. What training do you think needs to be completed by an individual to perform the minimum requirements of the following functions?
|
Function |
Minimum Training Required |
|
Supervision and Networking Coordination (provides professional supervision, mentoring and networking opportunities across the state) |
|
|
Management and Coordination (provides performance line management and management of consumer workers in each LHN)
|
|
|
Advocacy (individual and systemic) |
|
|
Representation (sitting on committees; input into policy and strategic direction; education of service staff, consumers and the community) |
|
|
Peer Support Work (running activities; discharge planning; providing support to consumers during their recovery journey) |
|
7. What training do you think should be required during the induction of a new consumer worker?
Part B: Code of Professional Standards for the NSW Mental Health Consumer Workforce
To assist you in answering the following questions please read the Code of Professional Standards for the NSW Mental Health Consumer Workforce, which can be found here.
The following questions relate to pages 5-8.
8a. Do you agree with the five key values for the NSW Consumer Workforce (Human Values, Consumer focus, Integrity and Honesty, Rights and Needs of Others and Recovery Framework) (Page 5)?
Yes
No
|
8b. Do you think there is anything missing from this list or should be removed? |
9a. Do you agree with this list for Human Values? (Page 5)
Yes
No
|
9b. Do you think there is anything missing from this list or should be removed? |
10a. Do you agree with this list for Consumer Focus? (Page 5-6)
Yes
No
|
10b. Do you think there is anything missing from this list or should be removed? |
11a. Do you agree with this list for Integrity and Honety? (Page 6-7)
Yes
No
|
11b. Do you think there is anything missing from this list or should be removed? |
12a. Do you agree with this list for Rights and Needs of Others? (Page 7)
Yes
No
|
12b. Do you think there is anything missing from this list or should be removed? |
13a. Do you agree with this list for Recovery Framework? (Page 7-8)
Yes
No
|
13b. Do you think there is anything missing from this list or should be removed? |
The following questions relate to pages 9-11.
14a. Do you agree with the professional responsibilities for Human Values? (Page 9)
Yes
No
|
14b. Do you think there is anything missing from this list or should be removed? |
15a. Do you agree with the professional responsibilities for Consumer Focus? (Page 9)
Yes
No
|
15b. Do you think there is anything missing from this list or should be removed? |
16a. Do you agree with the professional responsibilities for Integrity and Honesty? (Page 9-10)
Yes
No
|
16b. Do you think there is anything missing from this list or should be removed? |
17a. Do you agree with the professional responsibilities for Rights and Needs of Others? (Page 10)
Yes
No
|
17b. Do you think there is anything missing from this list or should be removed? |
18a. Do you agree with the professional responsibilities for Recovery Framework? (Page 10-11)
Yes
No
|
18b. Do you think there is anything missing from this list or should be removed? |
The following questions relate to pages 12-14.
|
19. Do you think there is anything missing from the list of ethical responsibilities NSW consumer workers have (Consumer, Workplace, Wider Community, Profession and Themselves)? If so, what are they? |
20a. Do you agree with the ethical responsibilitieis consumer workers have for consumers? (Page 12-13)
Yes
No
|
20b. Do you think there is anything missing from this list or should be removed? |
21a. Do you agree with the ethical responsibilities consumer workers have for the workplace? (Page 13)
Yes
No
|
21b. Do you think there is anything missing from this list or should be removed? |
22a. Do you agree with the ethical responsibilities consumer workers have for the wider community? (Page 13)
Yes
No
|
22b. Do you think there is anything missing from this list or should be removed? |
23a. Do you agree with the ethical responsibilities consumer workers have for the profession? (Page 13)
Yes
No
|
23b. Do you think there is anything missing from this list or should be removed? |
24a. Do you agree with the ethical responsibilities consumer workers have for themselves? (Pager 13-14)
Yes
No
|
24b. Do you think there is anything missing from this list or should be removed? |
The following questions relate to pages 15-17.
|
25. Do you think there is anything missing from the list of relationships consumer workers have with other people (Consumers, Colleagues, The Wider Community, Themselves and NSWCAG)? If so, what are they, and what should this relationship look like? (Page 15) |
26a. Do you agree with the relationship guidelines for forming relationships with consumers? (Page 15-16)
Yes
No
|
26b. Do you think there is anything missing from this list or anything that should be removed? |
27a. Do you agree with the relationship guidelines for forming relationships with other consumer workers? (Page 16)
Yes
No
|
27b. Do you think there is anything missing from this list or anything that should be removed? |
28a. Do you agree with the relationship guidelines for forming relationships with other mental health service staff? (Page 16)
Yes
No
|
28b. Do you think there is anything missing from this list or anything that should be removed? |
29a. Do you agree with the relationship guidelines for forming relationships with the wider community? (Page 17)
Yes
No
|
29b. Do you think there is anything missing from this list or anything that should be removed? |
30a. Do you agree with the relationship guidelines for forming relationships with the consumer worker? (Page 17)
Yes
No
|
30b. Do you think there is anything missing from this list or anything that should be removed? |
31a. Do you agree with the relationship guidelines for forming relationships with NSWCAG? (Page 17)
Yes
No
|
31b. Do you think there is anything missing from this list or anything that should be removed? |